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Thread: Current Known Bugs and Issues for Bubble Mania

  1. #1
    Senior Moderator kooky panda's Avatar
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    Current Known Bugs and Issues for Bubble Mania

    Current version of the game:
    iOS - 1.6.3

    Android - 1.1.4.4
    Kindle Fire - 1.1.4.2
    Making sure you are using the most current version can help with many problems.


    If you would like to report a bug in Bubble Mania, please make sure to include the following:

    1. Your device (iOS, Android, please be as specific as possible) and it's version number
    2. Your games version (this can be found on the bottom of the Help/FAQ page)
    3. A description of the problem, and what you were doing when the problem occurred
    4. If possible, a screenshot of the problem

    iOS General Issues
    To check for your device version - go to Settings, General, About - Version
    To check for game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Store, search game name (or teamlava), click on app, on the left side, under the logo it will show current game version

    If your iOS device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
    For newer devices (iPod Touch 4th Gen and newer, iPhone 3G and newer, all iPad versions [possibly other devices]) - close out background running apps. Double tap the home button, when the screen raises up, hold the app until it starts shaking. Press the red minus symbol to close.

    Android General Issues
    To check your device version - go to Settings, About Phone, Android Version *note - you can check for updates in About Phone, System Updates
    To check game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open App Market/Google Play, either go to My Apps, or search game name (or teamlava), click on app, open Description information, on the bottom it will show the current game version

    If your Android device is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game *note - reinstalled games will need to be moved to the SD card again
    Move game to the SD Card - go to Settings, Apps, specific game, click "Move to SD Card" or "Move to Internal Storage"
    Clear cache - go to Settings, Apps, specific game, click "Clear Cache"
    You can use a task killer/manager to help free up memory for your device

    Kindle General Issues
    To check for your device version - Go to Settings, More, Device, System Version
    To check game version in game:
    Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
    To check for game version if you can't open the game:
    Open Amazon Market, search game name (or teamlava), scroll down to see current version

    If your Kindle is having issues, make sure you've tried the following:
    Restart your device
    Delete and reinstall the game
    Go to Settings, More, Applications - find your game, click, clear cache
    If you're not able to get into the game - Go go Settings, Wifi, turn wifi off then back on

    This thread should be read by everyone! Great for new and experienced members alike

    Forum Rules

    Transferring games - Several different ways to transfer. Make sure you have downloaded all TL games you want transferred before starting. You can not have only one game transferred, and leave others on the current device. And there is no option to play the same game with the same ID on multiple devices.

    Notifications - Make sure the notification options are set to ON in BOTH the game settings and the device settings. If both settings are on, but you're still not receiving notifications, please send an email to support@teamlava.com so they can check you game.

    Purchased Gems (Gold) not showing up - try restarting you device, and even deleting and reinstalling the app. Your progress is saved on TLs servers. If these do not work on returning your gems or item, then you would need to contact support@teamlava.com You will need to provide your ID, date of incident, type of transaction, and receipt of transaction.

    Blank screen for Gem (Gold) Purchasing (iOS only) - See thread, it has the original suggestion, and a few other suggestions that do not involve restoring.

    About the forum - if you can't find a post you made - go to your profile, on the left side, look under "Find All Posts". Your post may have been in the wrong place, or merged with an existing thread. If you still can't find your post, you can file a Forum Dispute and a Community Manager will respond to you (the Dispute Forum is a private conversation between you and the CMs).
    Last edited by kooky panda; 07-23-14 at 10:05 AM. Reason: Updated IOS
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    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  2. #2

    Thumbs down My Islands are Gone

    I have IOS 6, game version 1.1.1,
    I was playing Bubblemania, it told me multiple times that the game had been updated and was about to refresh. I hit Okay and the game refreshed everything I'd just done. This started to get very annoying after about three times having to repeat levels 21 and 22 because this kept happening. I restarted my phone but that did not help so I decided to just leave it alone for a bit. I retried about a half hour later and found a screen which offered the menu options and all the icons that show my number of gems and what not but no islands. All that's there is ocean. I've include a picture. I uninstalled the game, restarted my phone, reinstalled the game, and restarted my phone again. I'm not sure what else to do with it. My boyfriend's game is working fine so I feel there is just something wrong with mine. Hope you can help. Thanks, Elyse.
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  3. #3
    New Resident
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    I have this exact same problem. Same level, done all the same troubleshooting and left with a blank screen for all my efforts.
    Any help would seriously be appreciated!

  4. #4
    Quote Originally Posted by ElyseNichole View Post
    I have IOS 6, game version 1.1.1,
    I was playing Bubblemania, it told me multiple times that the game had been updated and was about to refresh. I hit Okay and the game refreshed everything I'd just done. This started to get very annoying after about three times having to repeat levels 21 and 22 because this kept happening. I restarted my phone but that did not help so I decided to just leave it alone for a bit. I retried about a half hour later and found a screen which offered the menu options and all the icons that show my number of gems and what not but no islands. All that's there is ocean. I've include a picture. I uninstalled the game, restarted my phone, reinstalled the game, and restarted my phone again. I'm not sure what else to do with it. My boyfriend's game is working fine so I feel there is just something wrong with mine. Hope you can help. Thanks, Elyse.
    Quote Originally Posted by xander_98 View Post
    I have this exact same problem. Same level, done all the same troubleshooting and left with a blank screen for all my efforts.
    Any help would seriously be appreciated!
    Sorry to hear about this issue. We currently have our engineers looking into why the islands have gone into hiding. We will try to get this fixed as soon as possible so you can get back to popping bubbles!

    I hope the islands didn't sink to the bottom...

  5. #5
    Great news!! We found the islands! They have floated back onto the screen. You can fix this issue and get back to saving the adorable critters by force closing the app!

  6. #6
    My game is working now. Thanks!!

  7. #7
    Senior Moderator kooky panda's Avatar
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    New IOS Update- version 1.3.2 released in itunes today.
    Need me? Send Me A Private Message


    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  8. #8
    Senior Moderator kooky panda's Avatar
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    New update today. IOS- version 1.3.3
    Need me? Send Me A Private Message


    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  9. #9
    I have an iPhone 3G. When I pull the game up, the numbers with Steve's come up, but not the islands. I can play the game, but I never see an island. I've uninstalled and reinstalled the game, and I've done a forced shut down. My storm8 ID is missysayhi.

  10. #10
    I'm sorry, the numbers with STARS come up... Stupid auto correct...

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