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Thread: How do I transfer dragon story?

  1. #131
    Rhino Keeper
    Join Date
    Jul 2012
    Posts
    110
    You can do it yourself
    In the announcement forum, there is a link you can use to self transfer.
    You just need to know the level of your island on one of the games , the old ID# of your device and the new ID# for the new device. Took me 5 minutes to do so.

    Transfers all team lava games progress

  2. #132
    Banned
    Join Date
    Sep 2012
    Posts
    180
    Give me a link, can't find it

  3. #133
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    You can email support@teamlava.com and they can transfer your games. Give them you storm ID, the level of one of the games that you play and the number of gems you have in one of your games.

    If you are on a Iphone, Ipad, Touch, or Ipad and you know the UDID numbers for both devices , give support that information


    You can also try and transfer yourself. If you are going from Idevice to Idevice and you know the UDID numbers for both:
    https://forums.teamlava.com/showthrea...ll=1#post66787

    If you do not have UDID number for your old device or if you are transfering from or to an android device you can transfer by Storm 8

    https://forums.storm8.com/showthread.php?t=14674


    Make sure you download all the games you are playing to you new device, but do not set up a new storm ID.

    If you have an kindle fire, you cannot transfer yourself, you will need to email support for assistance.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  4. #134
    Rhino Keeper
    Join Date
    Jun 2012
    Location
    UK
    Posts
    184
    I did the transfer myself the other day. Really simple and it's an instant transfer. No waiting around for emails or anything.

  5. #135

    move IOS device

    is it possible to move Dragon Story from one IOS device to another without having to start from the beginning again???

  6. #136
    Fashion Designer
    Join Date
    Aug 2012
    Location
    United States
    Posts
    638
    Yes, this link should help you out:

    https://forums.teamlava.com/showthrea...o-a-New-Device


  7. #137
    Hi xoxjenn, Thanks for the link - very informative and helpful - but Dragon Story is not on the list of supported applications when you go to the app transfer site - any further ideas anyone?

  8. #138
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Quote Originally Posted by swampprince View Post
    Hi xoxjenn, Thanks for the link - very informative and helpful - but Dragon Story is not on the list of supported applications when you go to the app transfer site - any further ideas anyone?
    You can download one of the other games on the list(like Farm story) to your old and new device.
    Then use Farm Story to transfer . All of the games on your old device will also transfer.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  9. #139
    New Resident
    Join Date
    Sep 2012
    Posts
    2

    Transfer of account to new device

    I've emailed support@teamlava.com 5 days ago regarding the transfer of my account from my old to new device. Its been awhile now and i've received no response yet.

    Just curious how long does it take to process this?
    Losing my patience soon. Argh!

  10. #140
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Usually 3-5 business days(Monday was a US holiday).
    You can respond back to the automatic email you received with your ticket number to check on the status of your request.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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