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Thread: installing new apps

  1. #1

    Question installing new apps

    I bought new tablets for my nephews and niece for Christmas and tried to download the app for Pet Shop Story as well as the restaurant. What downloads belongs to someone and doesn't start at level 1, but level 22. I cannot get any help. Anybody have any ideas how to get the games back to level 1?

  2. #2
    Executive Chef
    Join Date
    Dec 2012
    Posts
    1,444
    factory-reset the tablets. and always do this with new out-of the box devices.

  3. #3
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    You can try a complete reset of the device. If the previous storm ID is still on the device, you can send an email to support@teamlava.com and let them know that the storm ID
    on the devices were not yours, but already on the device when you purchased it.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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