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Thread: problem about perchase gems

  1. #1

    problem about perchase gems

    Today i recharged total 1000RMB(first time 500RMB and second 500RMB) to the itunes,then i logged in the restaurant story and bought gems.First time i bought 275gems by 258rmb and comsumed them all,then i rechanged the second 500RMB and bought 275gems.
    When the third time i want use the rest 484RMB to buy 275gems,it came out something like "you should connect the itunes supporter to contine the deal" (in chinese 请联络itunes支持人员以完成交易). Then i cannot buy gems any longer.
    I use the legal card
    i have connect the apple service,but no response.Is there anyone have the same problem,how to solve it?THX

  2. #2
    Senior Moderator
    Join Date
    Mar 2011
    Location
    SoCal
    Posts
    7,415
    I would suggest emailing support@teamlava.com Give them your ID and what is happening.
    Whenever you are having issues, try these two things first - restart your device,
    and delete and reinstall the app. Your progress is saved on TLs servers.
    Contact me by PM

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