hi, i just purchased some club cash. The money has come out of my bank account, i have received the receipt email from google play but my account hasnt't been credited with the club cash. I even tried exiting and re-logging.
I have lodged a ticket with support but it says it could take several days to respond so I thought i may be able to find some help here.
Wait a few hours to see if it credits.
If not, you'll need to let Support do it.
sometimes it does take a little time for the club cash to appear. check your receipt and make sure the transaction went though and it does not say "canceled" on it.Originally Posted by ironprince19
If you have have not- already done so, reply back to your ticket email and send them a copy of your receipt.
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what happened is that for some reason the order cancelled itself. But still debited my account with an authorization, preventing me from accessing those funds until it clears back into my account. This has happened to me multiple times and has happened to my gf twice today.
Make sure you check you google account. I believe I have seen issues, where you need to go in and make sure you accept the terms and agreements on your account.
Need me? Send Me A Private Message
Note: Due to some personal matters, I will not be on over the weekend.
Contact Storm8 by filling out this form: support.storm8.
How to submit Support Request
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