No Response to E-mail Sent to Support @teamlava.com

[kooky panda]

My son saved his allowance to buy gold and when we purchased it, they took the money and got nothing. I sent an email Friday and still no response. I have made purchases since and all have been ok.

Sometimes there may be a delay especially after the weekend.
If you have not already done so, reply back to your automatic email with your ticket number and attach a copy of your receipt .

[ratadachic]

I am no longer getting notifications bout my crops being ready. I've lost a lot of money & diamonds! Please fix

[cindylu2who]

I'm ready to dump all these games from them!!!!!

On Tuesday I sent an e-mail to support@teamlava.com advising I broke the screen to my android phone and requested help moving my Storm8 ID account from my broken android to my new replacement.

I received an automated response with ticket# 306768 requesting that I provide my current Storm8 ID, my old Storm8 ID, game name and approximate # of Gems.

I sent the requested information and have subsequently sent three e-mails with no response or acknowledgement of receipt for any of my attempts to reach them.

I have to return my old phone to my insurance company soon and would at least like to know if teamlava is working on my request.

Denice Williams
Restaurant Story Level 40
4 gems; 887,564 coins; 99,960 XP

[kooky panda]

I am no longer getting notifications bout my crops being ready. I've lost a lot of money & diamonds! Please fix

Please try turning your notifications off then back on. If you are still missing your notifications, please send an email to support@teamlava.com so an agent can check your game.

I'm ready to dump all these games from them!!!!!

Please note that the original poster had their issue resolved in 4 days. It can take 3-5 business days before a support agent can respond to your request.


Closing this thread, since it is over two years old.