Stolen Gems!!!

[luckys_charm]

I've also had this problem. I bought gems for the make up counter and was saving the remaining 14. Then one day they were just gone. Its bad enough to lose gems you earned through playing the game, its even worse to lose gems you've paid actual cash for. That'll teach me a lesson about putting real money into this game. I have emailed twice, only got an automated reply.

[kooky panda]

I've also had this problem. I bought gems for the make up counter and was saving the remaining 14. Then one day they were just gone. Its bad enough to lose gems you earned through playing the game, its even worse to lose gems you've paid actual cash for. That'll teach me a lesson about putting real money into this game. I have emailed twice, only got an automated reply.

If it has been over 5 business days since you sent your email, reply back to your email with your ticket number on it and ask for a status update for you issue.