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Thread: Completely Dissatisfied about Support System

  1. 01-09-12, 03:55 PM #11
    Rachael98
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    Quote Originally Posted by sylvie4163 View Post
    I've been emailing them since Friday. They continually tell me they aren't responsible for losses due to security breaches.
    This happened twice. The first time agent [blank] assured me that my account was safe, no one could take it. (they put a sticky on my account/ID). Then this happened. Now, they say that I am responsible for the loss of my items and gems.
    I am completely disgusted by this. They won't give me my items back, the REFUSE to. It's making me sick.
    Have you got all of the communications saved?
    Horrible.
  2. 01-09-12, 04:02 PM #12
    sylvie4163
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    Quote Originally Posted by Rachael98 View Post
    Have you got all of the communications saved?
    Horrible.
    I have all of them saved. Would've posted them here, but it's against forum rules.
  3. 01-09-12, 04:03 PM #13
    Rachael98
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    Quote Originally Posted by sylvie4163 View Post
    I have all of them saved. Would've posted them here, but it's against forum rules.
    I know. They may be useful though...
  4. 01-09-12, 04:03 PM #14
    sylvie4163
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    Quote Originally Posted by Rachael98 View Post
    I know. They may be useful though...
    How? I'm already in the process of emailing apple.
  5. 01-09-12, 04:08 PM #15
    Rachael98
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    There is a relevant thread in the Apple Support Forums.
    Unfortunately, due to the nature of the thread, I can't actually post a link here. Sylvie, I'll get it to you externally.
  6. 01-09-12, 04:09 PM #16
    sylvie4163
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    They(tL) basically said to me
    Tough luck, it's not our problem.
  7. 01-09-12, 04:12 PM #17
    Rachael98
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    Quote Originally Posted by sylvie4163 View Post
    They(tL) basically said to me
    Tough luck, it's not our problem.
    Actually, I won't get it to you externally because I don't know of anywhere to do so.
    Sorry.

    Problem is, it is their problem. Can you forward them what Apple told you?
  8. 01-09-12, 04:18 PM #18
    sylvie4163
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    Quote Originally Posted by Rachael98 View Post
    Actually, I won't get it to you externally because I don't know of anywhere to do so.
    Sorry.

    Problem is, it is their problem. Can you forward them what Apple told you?
    What do you mean?
  9. 01-09-12, 04:20 PM #19
    Rachael98
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    Quote Originally Posted by sylvie4163 View Post
    What do you mean?
    I have a link to a good article. I can't post it though, because it refers to one of TL's competitor freemium apps.

    But the article is very interesting-it's someone's problem, and it shouldn't be yours.
  10. 01-09-12, 04:29 PM #20
    sylvie4163
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    I was hoping TeamLava would actually help.
    I emailed them for ...support... But what did I get? A closed ticket. Haha.
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