Fashion no door everything gone

[desertfarmer]

How long will the support u think will be free? I lost more than the 50 gems compensation....
And i dont want a long que.... The message i got when opening the game was that " due to some corruption issue on our server... Blah blah!" ......... So how they will know what was on our shop/bakery/restaurant even if we report it?
I dont remember all the gem items i bought, and if i do, i dont remember how many of each! Except for the door - i have 2- the rest, im not sure.......

[Rachael98]

How long will the support u think will be free? I lost more than the 50 gems compensation....
And i dont want a long que.... The message i got when opening the game was that " due to some corruption issue on our server... Blah blah!" ......... So how they will know what was on our shop/bakery/restaurant even if we report it?
I dont remember all the gem items i bought, and if i do, i dont remember how many of each! Except for the door - i have 2- the rest, im not sure.......

Support have a list of all gem purchases made, I think-even if they go missing.
I'm obviously unsure how long it would take, but I'm assuming much longer than usual.
E-mail them now (you can follow this link) and hopefully you'll get a reply soon-ish.

[dreams2]

If they have a list of all gem purchases made then why cant the just compensate that way. Add those items in design as if paid for and stored. Why do we need to contact them?

[Rachael98]

If they have a list of all gem purchases made then why cant the just compensate that way. Add those items in design as if paid for and stored. Why do we need to contact them?

I don't know, and I assumed that they had a list.
It would take ages though...just contact them!

[dreams2]

Yes I agree they should have records of what each account bought. I do remembering hearing that they can see what each gem purchase on account is. I emailed them any way. For all the good it may do

[Rachael98]

Yes I agree they should have records of what each account bought. I do remembering hearing that they can see what each gem purchase on account is. I emailed them any way. For all the good it may do

I'm pretty sure they do.
But e-mailing them should guarantee that *something* will happen.

[kooky panda]

If they have a list of all gem purchases made then why cant the just compensate that way. Add those items in design as if paid for and stored. Why do we need to contact them?

Remember that some items that were bought with gems, may not of been placed, but in inventory, so not all gems that were bought were lost.

[dreams2]

If they were in inventory I suppose thats true but the hundreds of gems I spent decorating my shop are gone. I had my shop decked out. I believe you saw it Kooky. All my neighbors know I had it all done up fancy. Just the tile alone would be over 300 gems. Largest shop, each tile 1 gem each.... not counting the lion fountains, 4, the arched window, 7, the rose candle wall items, 5, the wall lights, not sure....I can keep going. I am very frustrated. I have rolled with all the other glitches. But this one, not so much. It was a lot of money. I have emailed teamlava

[Rachael98]

If they were in inventory I suppose thats true but the hundreds of gems I spent decorating my shop are gone. I had my shop decked out. I believe you saw it Kooky. All my neighbors know I had it all done up fancy. Just the tile alone would be over 300 gems. Largest shop, each tile 1 gem each.... not counting the lion fountains, 4, the arched window, 7, the rose candle wall items, 5, the wall lights, not sure....I can keep going. I am very frustrated. I have rolled with all the other glitches. But this one, not so much. It was a lot of money. I have emailed teamlava

Good luck

[kooky panda]

If they were in inventory I suppose thats true but the hundreds of gems I spent decorating my shop are gone. I had my shop decked out. I believe you saw it Kooky. All my neighbors know I had it all done up fancy. Just the tile alone would be over 300 gems. Largest shop, each tile 1 gem each.... not counting the lion fountains, 4, the arched window, 7, the rose candle wall items, 5, the wall lights, not sure....I can keep going. I am very frustrated. I have rolled with all the other glitches. But this one, not so much. It was a lot of money. I have emailed teamlava

I am in the same boat. I had taken a picture last week of my store, and a picture yesterday of my new halloween corner(bought expensive mirrors and clock).
So I sent those photos with my email support so they could see how many gem items I lost.