Why are my gems disappearing ?

[liz08]

My gems are disappearing and I did not purchase anything? what happened and I want them back?

[xokay]

Same thing happened to me today, only I haven't emailed support because I'm not sure how many gems I had to begin with but now I'm down to only 3. It happened in RS though

[hohumvile]

Same here, some of mine have disappeared. I knew darn well I hadn't used very many.

[trenae]

If you are having issues with your gems or would like to find out what they were used on, you can email TeamLava Support (support@teamlava.com) for assistance. Make sure to include your Storm8 ID, the app you're having issues with, a description of what the issue is (missing gems), and when you noticed the issue.

Support should be able to assist you in what happened with the gems.

[gitten]

Great idea but you will not get an answer from team support. I was dismissing all the complaints until today when I purchased a tiger for ZS as one of the 3 items I had decided to buy using gems that I purchased when they were on sale for 50 for $5.99. A tiger for 12, a turtle for 10 and the snow leopard for 18 for a total of 40 gems. Not what I have left. On my invoice under each item purchased is "report problem" have tried all day to click cannot connect to itunes store is response. Well, if I can't contact them by tomorrow, I will contact my source of payment. I don't know what the problem is but they are smart enough to figure it out. Also a problem on City cash did not receive my city cash but was charged. I have contacted team support twice previously and got no response. Nice job team lava!!!!

[MissCeara]

I know that this is an obvious question, so I apologize in advance, but are you absolutely sure that you didn't inadvertently purchase a slot(s)? It's so easy to do and not notice when serving your clothes very quickly. I know you probably would have noticed, but it was just a thought.

[Rachael98]

Great idea but you will not get an answer from team support. I was dismissing all the complaints until today when I purchased a tiger for ZS as one of the 3 items I had decided to buy using gems that I purchased when they were on sale for 50 for $5.99. A tiger for 12, a turtle for 10 and the snow leopard for 18 for a total of 40 gems. Not what I have left. On my invoice under each item purchased is "report problem" have tried all day to click cannot connect to itunes store is response. Well, if I can't contact them by tomorrow, I will contact my source of payment. I don't know what the problem is but they are smart enough to figure it out. Also a problem on City cash did not receive my city cash but was charged. I have contacted team support twice previously and got no response. Nice job team lava!!!!

E-mail support@teamlava.com directly. They should be able to assist you. However, don't be discouraged if it takes a few days after the automated e-mail because they are currently very busy.

[girlpower2234]

the exact same thing happened to me today so mysterious!

[mickeymaes]

I think you might have accidentely bought coins from you gems!

[Rachael98]

Guys, please e-mail TeamLava Support if you have gem issues.