Kid has accidentally buy gems

[Rachael98]

There we go. Hopefully something of these will work. Still waiting for my contact.

[vonloschz]

@ Mogwai4111
My credit card compagny (visa) can do nothing if it not a fraud.
They don't cover involuntary online buy.

@ Rachael98
I sent 4 email through the google checkout system to TeamLava. (first was under 15 min)
I drop a call to the voice mail of TeamLava.
I use this forum ... another email to support@teamlava.com ... why not =).

@ badger8
in-apps buy is not cover in the same way that google checkout made with normal apps on google market.
https://market.android.com/support/b...answer=1061913

@ trenae
Yes, your are right.
I will remove my card asap form my google checkout.

@ Rachael98
I hope =)


Thanks all for your suggestion.
wait an see.

[Mogwai4111]

From what I've read online, if you did not list him as an authorized user of your card when you signed up for it, and he is a minor, you should be able to get the charges reversed (purchase by an unauthorized minor).

I'm almost positive TL won't refund you, citing buyers remorse and the fact that the charge went through an outside pay system, which they'll say they can't reverse. Google checkout's refund policy is that you must contact the seller (TL) and have them authorize the refund, which again, I'm almost positive TL will not do.

I wouldn't wait on a reply frm TL, I don't think you'll get any retribution from them. Your best bet seems to be to call VISA and explain that an unauthorized minor made the transaction without your permission and you'd like it reversed. If they still say no... tell your son "happy birthday, your present came early this year".

Good luck and keep us updated, I'd like to know how this plays out.

[vonloschz]

@ Mogwai4111
I agree with you and good point for visa.

I'll wait until tomorrow to have news from TL.
If not, I will try again with visa.

[vonloschz]

Visa does not cover the accident, even if it comes from my child.
TeamLava did not return my emails ( 5 ) or my calls ( 2 ).

I learned how android protect my credit card on the hard way.
Thanks for all the help.

[GroupMagma]

@vonlosch

TeamLava may be able to refund your purchase if the Gems have not been spent. Our Support team will get to your emails as soon as possible. Thank you.

[vonloschz]

Thanks GroupMagma for this info.

however, I still not receive any email or refund.
My email is : vonloschz@gmail.com

Google checkout number is on the first thread.

[GroupMagma]

If you email the Checkout number to the Support team, that may be enough to look up your purchase. Please also provide them with your Storm8 ID and the name of the game in which the Gems were purchased. Thanks!

[vonloschz]

May 27 TeamLava, LLC. has cancelled your order. You have been refunded in full.

End of story ... my karma is good.
Thanks all for suggestion and help.

[Mogwai4111]

awesome! wish all forum members would see this good stuff, TL