Hello all,
I woke up this morning with a 100$ invoice from my kid.
Good morning dad
Under my xoom and android, my kid accidentally buy for 100$ of gems.
How can I cancel that order and get a refund.
Thank.
R?f. for mod
Date de commande : 7 mai 2011 04:55:54 PDT
N? de commande Google : 325988068372500
Bummer, sorry to hear that happened.
You'll need to contact Apple directly for a refund/solution to unintentional gem purchases. This information can be found in app Help/FAQ section.
Hope that helps.
I know this is too little too late, but I have little ones as well...don't forget you can turn off the in-app purchase ability on your device. Then everyone needs a password to be able to purchase anything in an application. this has saved me more than once!!
Oh dear. That will be difficult. Go to settings->general->restrictions and turn off in-app purchases. For now, I really feel sorry for you. I wish you best of luck. If you need extra help, I know someone who managed, so PM me. Best of luck!
I am under Android and I can not disable In-App Purchases =(
I send a cancel request within 15 minutes.
Did you try calling your credit card company or bank? I bet they'd be more help than Apple.
Good point. Apple also want their share.Originally Posted by Mogwai4111
Also, try support@teamlava.com.
Checkout.google.com
Not sure how this works, but Supposedly you have 24 hours to reverse an app charge on android.
Might want to give it a try.
You may want to consider removing the credit card information if you're going to allow a minor/someone else to have access to your device, only sure fire way to guarantee no unintentional purchases are done.
You may want to also check the policy for the Android Market and verify the information for the refund policy, and the process you need to take in order to request a refund. And while it would be more waiting, on Monday clarification on the process from a Super Moderator might also help.
Last edited by trenae; 05-07-11 at 03:46 PM.
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