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A while can mean up to 5 business days. If you still have your old device, you can continue playing on it. Your games won't be lost in limbo during the wait time :)
Yes, download all the TL games you have on your old device onto your new device. You can set up a new ID, but it might be best to wait for support to let you know when to do it.
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When I was having my games transferred, I still had my old phone, so, I was still able to play my games.
You will need to download the games on your new device and you'll have to create a new Storm8 ID (I know for Android.. I'm not sure about iOS users)
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Thank you everyone for your advice. I've sent an email off, and my daughter is very happy she can keep playing in the meantime.