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I have been waiting for Storm8 and TeamLava to transfer my Castle Story account to my new iPhone 5 for too long. I have submitted a request with all of the information needed to transfer my account THREE TIMES and support has done ABSOLUTELY NOTHING. I am SO ANNOYED and wish Storm8 was more helpful. :mad::mad::mad:
Depending on the volume of tickets it can take 3-5 business days. If you haven't setup an ID on your new device you can follow the steps in this thread to do the transfer yourself.
I have already setup the new device. And I have reached at least level 6 for both games on the new device. I have done everything that the Storm8 Support website said to do. I don't really see it as "support" if I have to wait 3-5 business days. Not a very good way to keep players happy.
I have responded to your thread here.