In the this post she says she never created a new ID..... She has used the sign in feature and thought that it transferred her account
Thank you to everyone who has helped me with this. Here is my update. When I very first emailed TL to find out how to transfer my account, that is how I got the instructions to transfer my account, that is when I used the restaurant story way. Then that is when I came on here and posted because my game was still left on my old device, but to update you both. When you use the restaurant story way, you do actually transfer your account. All I had to do was restart my old phone and I also uninstalled the game and reinstalled it and my account is not on it anymore.
Maybe this is something that has changed recently, but I thought it would be good for you to know kooky. That the restaurant story way will transfer an account. This is the site that TL gave me when I emailed them. When they send the automatic response to all emails this is the site that is attached to that email, which tells you how to transfer :)
https://support.storm8.com/entries/23732810
Yay my son is going to be soo excited, lol I've been working on this, on and off for days lol ;) When all I had to do was restart my phone :p hehe
I tried the restaurant story login on an iphone which does not have any teamlava games on it and it does transfer the storm8 ID and I did get the same games on both devices.... I emailed support to get it deleted off as my son wanted his games on it which we have now done. I think it is likely that support had taken off the storm8 ID off that phone as per your request....
I tried to ask them exactly how they did it and they won't tell me. They keep sending duplicate emails, by accident maybe I don't know.
Thanks though
If you're getting rid of your old device you should do the method in the Transfer thread that kooky mentioned. This is so whoever gets your old device can't access your accounts. If you're keeping your old device but want to be able to access your account on your new device you can download restaurant story and use it to log in.