New device,wrong account or password???

so i got a new phone Moto x and i want to transfer all my levels from Jewelmania to the new device.
untill now with other phones i didn t have problems.
just downloaded the RACING LIVE,played untill level 3 then go to settings and transfered from my account the data for jewel mania and all my levels were back.
but now when i try to transfer says that the password or username are wrong,but they are not because i am able to enter on the forum here with the same credentials.
someone could help me??

You can complete an account transfer by visiting this link. If you are still experiencing any issues or difficulties with your transfer, please contact support at support@teamlava.com so a support agent can assist you with processing an Account Transfer. Hope this helps!

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Originally Posted by DessertWolf

You can complete an account transfer by visiting this link. If you are still experiencing any issues or difficulties with your transfer, please contact support at support@teamlava.com so a support agent can assist you with processing an Account Transfer. Hope this helps!

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thank u very much
i tried with Restaurant story and i was abble to restore my 240 levels
thank u again

Anytime! Glad to be of help :D