Hello! Its LoveBerry!
Oh Hi Guess who
Try to check it out on the forum. There is a thread that actually teach about it.
Take a look at this thread (click here).
I will send you a private message
Reports should be directed to TeamLava Support, though they'll be busy with the disappearances right now; you'll need to be patient.
Try restarting your game. It still problems, delete the game and redowload from the app store. Then restart your device. If you are still having some issues, let me know what device you play on and its IOS version. Also version of the Fashion game you are playing. Today there were some issues around and after maintenance but they should be fixed.